We believe in satisfying our customers.We make every effort to fulfill all the orders placed. However, please note that there may be few orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled.
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
Our policy lasts 10 days. If 10 days have gone by since your delivery, unfortunately we can’t offer you exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it.
How to exchange the item ?
- If you want to exchange the product, then please go to your order details and contact us to request the exchange.
- You can also contact us by email at email@example.com
- Customer has to arrange and ship the item to our address provided.
- Exchange charges will be paid by the customer.
No Refund / Only Exchange will be given by THE FRONTIER COLLECTIONS
If anyone have issue about fabric and size of the dress, We can only exchange Your dress. In Color Issue, Exchange is not applicable
Shipping charges are non-refundable on COD Order Service.
The Frontier Collections add 100+ designs Dresses daily so we are sure that you will be able to find a suitable item from our collection.
The delivery charges for the exchanged item will be borne by the customer. Products on sale cannot be exchanged or returned.
If the product received is damaged You can only exchange your dress.
Credit Voucher (if applicable) :
Once your return Courier is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, we will email you the full store credit voucher to purchase any other product from the website.Store credit voucher is valid for 6 months.